FAQ

What is your turnaround time for repairs?

Our turnaround time on cylinder repairs depends very much upon the complexity of the repair. However, we understand the impact of lost time on a company’s finances, so will work together with you to ensure as little downtime as possible.  At Dragon we are well staffed with qualified and experienced professionals who work quickly and efficiently. Our stores already have a huge array of seals and small parts. We have excellent relationships with our suppliers, so any products that we don’t have in stock can generally be sourced within 24 hours, ensuring a swifter repair process.

Yes, that won’t be a problem for Dragon. We have a workshop that manufactures cylinders from scratch and so we can manufacture new parts where the originals are now obsolete. In many cases our team of designers will be able to improve on the original standards and design.

As hydraulic cylinders are such large and complex pieces of equipment, in most cases repair will be far more economical financially than replacing with a new cylinder. However, there are exceptions. This will depend on several factors and we are happy to assess the costings for FREE in order to be able to give you a quote and help you to make a decision about whether repair or replacement is the most cost effective way forward for you. The experts in our strip and assessment department will dismantle your hydraulic cylinder, assess the extent of any damage and which parts need replacing or repairing before giving you a full quote for the repairs.